Shipping policy

SHIPPING POLICY

Last updated: April 15, 2026

This Shipping Policy applies to all orders placed on www.sokla.eu, www.sokla.lv, www.sokla.ee, www.sokla.lt nd fulfilled by SIA “SOKLA socks” (hereinafter – the “Company”, “we”, “us”, or “our”).

1. Shipping Regions

1.1. We deliver across all European Union (EU) countries by default.

1.2. Our primary and fastest delivery regions are:
– Latvia
– Lithuania
– Estonia

1.3. Shipping outside the EU may be available upon request. Please contact us at sokla@sokla.eu for availability, pricing, and delivery terms.

1. Order Processing Time

2.1. Orders are typically processed within 1–2 business days after payment confirmation.
2.2. Orders placed on weekends or public holidays are processed on the next business day.
2.3. During peak periods, processing times may be slightly extended. Customers will be informed if delays occur.

1. Shipping Time

3.1. Estimated delivery times:

Baltic countries (Latvia, Lithuania, Estonia):
– 1–3 business days after dispatch

Other EU countries:
– 3–7 business days after dispatch

3.2. Delivery times are estimates and may vary depending on destination and courier performance.

1. Shipping Methods

4.1. In the Baltic region, we primarily use parcel locker delivery services (e.g., Omniva) for fast and convenient pickup.
4.2. For deliveries across the EU, we use trusted international courier partners.
4.3. Available shipping methods are displayed at checkout.

1. Shipping Costs

5.1. Shipping costs are calculated and shown at checkout before completing your order.
5.2. Free shipping may be offered depending on order value, destination, or active promotions.

1. Order Tracking

6.1. Once your order is shipped, you will receive a tracking number via email (if available).
6.2. You can track your order using the provided tracking link.

1. Delivery Responsibility

7.1. Responsibility for the goods transfers to the customer once the order has been delivered to the selected delivery location (e.g., parcel locker or address).
7.2. If a parcel is not collected and is returned to us, the customer may be required to pay additional shipping fees for re-delivery.

1. Damaged or Lost Shipments

8.1. All items are checked before dispatch.
8.2. If your order arrives damaged or incomplete, please contact us within 48 hours at sokla@sokla.eu with photos and details.
8.3. We will review the case and provide a suitable solution, including replacement or refund where applicable.

1. Delivery Issues

9.1. Customers are responsible for providing accurate shipping information.
9.2. We are not responsible for delivery issues caused by incorrect or incomplete address details.
9.3. Additional fees may apply for failed deliveries or re-shipping.

1. Contact

For any questions regarding shipping, please contact us:

Email: sokla@sokla.eu